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tiffanychuMark43 Team Member

published in Mark43 Webinars

Recording: Empowering Community Safety Through Innovative Partnerships and Technology

Mark43’s Ganesha Martin and Albuquerque Community Safety (ACS) Director Mariela Ruiz-Angel had a wonderful discussion on Friday about developing an alternative response program and why finding the right technology partner is a critical part of ensuring success. Watch the recording now!

17 hours ago

tiffanychuMark43 Team Member

published in Mark43 Webinars

Empowering Community Safety Through Innovative Partnerships and Technology

In an era where jurisdictions are navigating staffing shortages and evolving community needs, the importance of developing alternative response methods has never been more evident. As more jurisdictions nationwide are looking to establish community safety programs, they realize that finding the right technology solutions and the right technology partner plays a pivotal role in building these programs.Discover how one jurisdiction faced this challenge and succeeded when you join Government Technology and Mark43 on Friday, September 29 at 11am PT/2pm ET, for an engaging webinar with Albuquerque Community Services (ACS). You’ll hear their insights into developing an alternative response program and why finding the right technology partner was a critical part of ensuring the success of their mission.Key takeaways include:How to find the right technology partners to support your program’s mission The importance of stakeholder alignment to achieve mutual, positive outcomes Best practices fro

15 days ago

tiffanychuMark43 Team Member

published in Mark43 Customer Success Stories

South Florida Police Department Transforms Emergency Response with Mark43

During natural disasters like Hurricane Idalia, public safety shouldn’t worry about their technology. When Coral Gables, FL needed a modern, resilient CAD and RMS platform, they chose Mark43. In this exclusive feature by WPLG Local 10, Chief Ed Hudak of the Coral Gables Police Department shares why his department partnered with Mark43 and how this partnership is streamlining operations and strengthening the agency’s ability to protect residents when natural disasters strike. “It makes our city, streets, and our residents and visitors safer. Because if I can look at that stuff faster, I can pivot, I can move resources that I need to move.”Coral Gables Police Chief Ed Hudak Watch the video

28 days ago

perri.mcpheeMark43 Team Member

published in Mark43 Blogs

Top 3 trends from APCO 2023

The Mark43 team had a wonderful time in Nashville at APCO 2023. In my APCO recap, learn how cloud-native technology can be leveraged to address some of the industry’s most pressing issues: Top 3 trends from APCO 2023

1 month ago

tiffanychuMark43 Team Member

published in Mark43 News and Updates

Mark43 and RapidSOS partnership

We are happy to announce our partnership with RapidSOS to bring even more speed and accuracy to Mark43 CAD. This will enable telecommunicators to access precise location information from callers in need and shorten response times.Read more here

1 month ago

tiffanychuMark43 Team Member

published in Mark43 Blogs

Not all cloud providers are created equal

Did you know that there are risks to selecting the wrong cloud provider? Learn more about what Mark43 provides your agency with the six core pillars of best-in-class superiorities by checking out our latest blog today. Read the blog

2 months ago

spring.seeMark43 Team Member

published in Mark43 Webinars

The Role of Data in Driving Diversity, Recruitment, and Retention

Women comprise only 13 percent of sworn law enforcement, eight percent of fire rescue, and 21 percent of emergency medical service (EMS), and the number of leadership positions held by women across these professions hovers in the low single digits. This underrepresentation of women, particularly in policing, stifles public safety’s potential.Moreover, the diversity index from the U.S. Census increased to 61.1 percent in 2020 from 54.9 percent in 2010, meaning American neighborhoods are becoming more diverse. Communities thrive when they can see themselves represented in local policies, practices, and personnel. Public safety agencies should set bold but attainable targets to increase diversity and continue developing workforces that are reflective of the communities they serve.In this round table discussion, we explore the current state of initiatives to increase diversity in the public safety sector through female representation, and the role of data driving that change.We discuss:The

2 months ago

spring.seeMark43 Team Member

published in Mark43 Webinars

6 Trends Impacting U.S. Public Safety in 2023

Leaders in public safety need actionable insights to guide strategic initiatives and continue to serve their communities. As we head into the second half of 2023, these six public safety trends are still relevant in guiding U.S. public safety organizations toward success.In this webinar, industry leaders present an interactive session where you’ll learn how to embrace the top trends of 2023 that will become key differentiators for your organization. Download the webinar HERE

2 months ago

DavidSchwindtMark43 Team Member

published in Mark43 Webinars

Mark43 Analytics Virtual Training

Please join us next week for a virtual Mark43 Analytics training event on June 27 at 2pm ET / 11am PT! With Mark43 Software Support Analyst Gabe Brown, we will cover tips and best practices on how to leverage Mark43 Analytics. What you’ll get from the training: You will gain a better understanding of common data analytics terminology You will be able to navigate Mark43 Analytics, understand Explores, and find your data You will learn how to create different data visualizations and filter by data fieldsREGISTER HERE

3 months ago

haylea.reinerMark43 Team Member

published in Mark43 Webinars

Public Safety’s Introduction to Implementing Mobile First Technology

First responders need to react and respond diligently, no matter where their mission takes them. Obtaining critical incident information and responding accordingly are crucial components in successful emergency response workflows.Agencies need mobile, responsive technology that works where they work. In this webinar, viewers will learn:Best practices for implementing a mobile first strategy The importance of being untethered to the vehicle for enhanced job performance and satisfaction How Mark43 OnScene increases officer safety by providing the right information at the right time Download the recording HERE

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4 months ago

bob.hughesMark43 Team Member

published in Mark43 Blogs

An important message of gratitude in honor of National Public Safety Telecommunicators Week

Telecommunicators, I wanted to reach out to express my gratitude for your service, certainly all year long, but particularly as it is National Public Safety Telecommunicators Week. Telecommunicators are at the core of what we do at Mark43, as you are a critical part of the first responder community. We are grateful for this opportunity to shine a light on your essential work. Mark43 is proud to employ former telecommunicators on our team and their service informs our belief in the central role you play in keeping your fellow first responders and your communities safe. While a community member may have never never knowingly met a 9-1-1 call-taker or dispatcher, you are heroes who are always ready to help others through life’s most stressful moments. Thank you for your dedication, your sacrifices, and your service. Bob, Mark43 CEO

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5 months ago

tiffanychuMark43 Team Member

posted in Mark43 News and Updates

Mark43 appoints Robert Hughes as CEO

Robert “Bob” Hughes has been appointed Chief Executive Officer (CEO) of Mark43, effective today. Bob has a proven track record of scaling and transforming leading technology companies, building customer relationships and ensuring operational excellence. He is committed to Mark43’s mission of delivering reliable, resilient and modern technology to public safety agencies, and we are thrilled to have him onboard. Under Bob’s leadership, the entire Mark43 team will remain focused on delivering and innovating for the global community of first responders. To learn more, please view the announcement that was issued today.

9 months ago

spring.seeMark43 Team Member

posted in Mark43 Blogs

The Top 6 Industry Trends in the U.S. for 2023

2022 was another year of change and challenges for public safety. Leaders in public safety need actionable insights to guide strategic initiatives and continue to serve their communities.Heading into the new year, we’ve identified six trends that will guide U.S. public safety organizations to success. Download the report today using the form on the right for solution-driven takeaways.

9 months ago

haylea.reinerMark43 Team Member

posted in Mark43 Customer Success Stories

Last chance to join a discussion with the Louisiana State Police

Efficient data collection is a critical part of strengthening agency and community ties. Join us Tuesday, August 23 at 1 PM ET to learn how the Louisiana State Police is implementing a forward-thinking approach by integrating new technology solutions. Join an exclusive roundtable discussion to hear how the Louisiana State Police are increasing operational effectiveness with modern use of force reporting. We’ll discuss: The evolution of modern use of force policies and the impact on agencies Best practices for collecting and reporting use of force event data Techniques for adopting new technology that directly supports the agency's mission Register Today

1 year ago

Matt PolegaMark43 Team Member

published in Mark43 Customer Success Stories

A Chief’s Perspective: Taking the Leap and Reaping the Benefits of a Modern Tech Strategy

Ten years ago, I had the opportunity to meet Chief Michael Ishii from the Hawthorne (CA) Police Department. At the time, Chief Ishii was a captain, but it’s no surprise that his innovative spirit led to him ultimately being appointed the Chief of Police. Fast-forward to today and Chief Ishii continues to pioneer how public safety officials serve their communities with an emphasis on working smarter and maintaining a positive environment – both within the police department and among the Hawthorne community.I recently sat down with Chief Ishii to hear how things have changed over his 32-year career and what excites him about the future of law enforcement and public safety. Chief Ishii has introduced a myriad of forward-thinking initiatives and approaches including, but not limited to, Coffee with a Cop, Ride to Live, the Neighborhood Mobile Substation, and Care4Blue. Even during the challenges posed by a once-in-a-generation global pandemic, Chief Ishii has maintained an emphasis on havi

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1 year ago

Anonymous

published in Mark43 Blogs

Lifting Up LGBTQ+ Voices in Public SafetyBlog

As part of our commitment to empowering communities and their governments with new technologies that improve the safety and quality of life for all, Mark43 works to amplify the voices of traditionally underserved communities. Today, in honor of Pride month and the celebration of gender, sex, and romantic diversity (GSRD), Mark43 Community Manager Andre Gerard sits down with Washington Metropolitan Police Department Officer Paul Weiss to discuss how their identities shaped their career.Andre Gerard: As someone who discovered their identity later in life, I know everyone’s journey looks different and shapes their lives in a unique way. Could you describe your journey? Paul Weiss: Throughout high school and the beginning of college, I struggled with the back and forth of realizing my identity. During my sophomore year of college, I began to realize that it was time for me to accept who I was and begin my journey of coming out as gay. My college experience helped me take a new look on my

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1 year ago

Matt PolegaMark43 Team Member

published in Mark43 Blogs

Transparency, Trust & Public Safety – How the Cloud Can Transform Use of Force Reporting

On May 25, 2022, two years after the murder of George Floyd, President Biden signed “a historic executive order (EO) to advance effective, accountable policing and criminal justice practices that will build public trust and strengthen public safety.” The executive order stated mandatory monthly use-of-force data submission to the FBI. Within 180 days (Nov. 22, 2022) all federal law enforcement agencies (LEAs) must collect and submit on a monthly basis data required by the FBI’s National Use-of-Force Data Collection. (EO, Sec. 6 (a)).Mark43 Use of Force Reporting provides agencies with the ability to track, monitor, and raise the visibility of use of force events. Features include:Built-in FBI compliance Comprehensive and configurable reporting Bulk download for easy, two-click submission Role-based report access & tracking Integration with Axon Evidence.comLearn more about how Mark43 Use of Force Reporting can transform the way your agency submits use of force reports with modern,

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1 year ago

dbrattonMark43 Team Member

published in Mark43 Blogs

Community Members as Customers: A Best Practice from the Private SectorBlog

Since the advent of Community Policing in the 1980s, public safety agencies have made great strides in creating and sustaining positive community relationships. However, public confidence in law enforcement has approached record lows in recent years, especially in traditionally underserved communities. Pew Research says confidence in police among Black Americans fell to 18 percent in 2020.Trust in law enforcement has improved since 2020, but there is still work to do. Agencies can work to rebuild public safety and community trust through intentional policies and programs like:Customer service training Policing by consent Sentiment monitoring Data collection and transparencyWe’ll take a closer look at each of these areas over the next few weeks. Today, let’s look at customer service training, an innovative approach to law enforcement-community relationships that US agencies are beginning to use.A customer service approachReframing public safety as a customer service function can challen

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1 year ago

dbrattonMark43 Team Member

published in Mark43 Blogs

30X30 Spotlight: Deputy Chief Kay LokeyBlog

A leader in efforts to recruit and retain women in law enforcementAs part of our commitment to supporting modern, diverse workplaces in public safety, Mark43 is a partner of the 30×30 Initiative, a coalition working to increase the representation of women in law enforcement recruit classes to 30 percent by 2030. Each month we will highlight an agency, a chief, or an individual officer advancing the representation and experiences of women in law enforcement across the United States. In 2020 Kay Lokey was appointed Deputy Chief of the Metropolitan Nashville Police Department, where she became the agency’s first female Deputy Chief since 2013. In that role, she oversaw the Administrative Services Bureau, the Crime Laboratory and Crime Scene Investigations, Training Division, Human Resources Division, Behavioral Health Services, Information/Technology Division, and the Records Division. As commander of the Training Division, Deputy Chief Lokey oversees the department’s efforts to attract a

240

1 year ago

Anonymous

published in Mark43 Blogs

6 Challenges Impacting Public Safety & How Agencies Are AdjustingBlog

Earlier this year Mark43 outlined six trends facing public safety in 2022. We’re almost halfway through the year, and each of these trends continue to impact the industry.Agencies continue to reimagine their responses to traffic stops and individuals experiencing mental and behavioral health crises.Agencies continue to tell their story using data and build relationships with their communities.Public safety agencies still struggle to recruit and retain top talent.Mobile technology continues to increase access to real-time information, supporting officer safety and effectiveness.Cyberattacks are still a major concern for government agencies.Agencies, mindful of consent decrees, are engaging in and tracking constitutional policing activity and building community trust.How will these trends continue to impact agencies throughout the rest of 2022?Recently, Kathleen O’Toole, who’s led law enforcement agencies in the U.S. and Europe, and Wendy Gilbert, Vice President of Product at Mark43, sat

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1 year ago

spring.seeMark43 Team Member

published in Mark43 Blogs

Make Your Mark — Mark43’s New Employee Volunteer ProgramBlog

As part of our commitment to empowering communities and their governments with new technologies that improve the safety and quality of life for all, many of our employees volunteer and support non-profit organizations working towards a similar goal. Today, in honor of Global Volunteer Month, Community Partnerships Manager Spring-Eve See shares what our new employee volunteer program has accomplished in its first month.A hundred beads, one clasp, one keyring, plastic laces, and an instruction sheet. I gathered these items together and placed them in a bag. I chatted with coworkers about the Rosie Riveters binary code kits we were making. We swapped funny pet stories, shared our summer travel plans, and wished we had the confidence of our coworker’s daughter and her all-by-myself attitude.During April, Mark43 employees spent time assembling binary code kits for local school-aged children. We’re committed to empowering communities and their governments with new technologies that improve t

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1 year ago

Matt PolegaMark43 Team Member

published in Mark43 Blogs

Looking Back: NOBLE SymposiumBlog

On behalf of Mark43, we recently attended the National Organization of Black Law Enforcement Executives (NOBLE) William H. Bracey CEO Symposium in Baton Rouge, LA. NOBLE is one of the world’s leading organizations representing chief executive officers and command-level law enforcement officials from federal, state, county, and municipal law enforcement agencies as well as criminal justice practitioners. NOBLE’s mission is to ensure equity in the administration of justice in providing public service to all communities and serve as law enforcement’s conscience by being committed to justice by action. We are honored to be a partner of this organization and support their mission.During our time at the symposium, we met with many organization members. We reunited with old friends and met plenty of new ones. The enthusiasm from the symposium attendees was palpable — this was the first in-person event for – many people in a long time. What impressed us most was the way in which NOBLE was able

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1 year ago

Anonymous

published in Mark43 Blogs

Women in Public Safety: In Their Own WordsBlog

A Q&A with Women First Responders The first responder profession remains a male-dominated field. Only 12 percent of sworn law enforcement officers are women, and just three percent of law enforcement leadership is women. Four percent of career firefighters are women, while 11 percent of volunteer firefighters are women. While 32 percent of emergency medical service professionals are women, the only specialty within the first responder community that is majority women is telecommunicators — call-takers and dispatchers — which is 60 percent women.Earlier this month, we talked to four women first responders worldwide about their experiences as women in public safety and how their gender impacted their careers.Has being a woman impacted your career in public safety? If so, how?Gelina Talbot, Assistant Commissioner, Transformation & Delivery Office, New South Wales Police Force:“Early on in my career, I think the impact was more noticeable around opportunities for women across the N

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1 year ago

Anonymous

published in Mark43 Blogs

Fairfax County PD’s Commitment To Female OfficersBlog

As part of our commitment to supporting modern, diverse workplaces in public safety, Mark43 is a partner of the 30×30 Initiative, a coalition working to increase the representation of women in law enforcement recruit classes to 30 percent by 2030. Each month we will highlight an agency, a chief, or an individual officer advancing the representation and experiences of women in law enforcement across the United States. In 2021, the Fairfax County Board of Supervisors appointed Kevin Davis as Chief of the Fairfax County, VA, Police Department (FCPD), following his service as Commissioner of the Baltimore Police Department and Chief of the Anne Arundel Police Department. He has demonstrated a strong record of bringing reform and innovation to the agencies he has led throughout his career. Among his stated priorities at FCPD are increasing the number of diverse candidates hired by the department and efforts to retain them after they have come on to the job. The agency has given specific pri

350

1 year ago

spring.seeMark43 Team Member

published in Mark43 Blogs

Some Reflections for Women’s History MonthBlog

Before starting at Mark43, I worked in traditionally female-dominated industries — higher education, recruiting, and the nonprofit sector. When presented with the opportunity to join the Mark43 team to focus on social impact and footprint, the position immediately appealed to me for several reasons. At the top of my list was the chance to grow professionally and intellectually by helping build out a critical new initiative (on a brand-new team, nonetheless) and working at the intersection of technology and public safety. Within days of starting, Ganesha Martin invited me to join her and other women in developing the Mark43 Women’s Initiative. Admittedly, this was a welcome surprise as I hadn’t realized during the interview process or onboarding that Mark43 had a women’s employee resource group (ERG). I assumed they would not offer one, given that technology and public safety are traditionally male-dominated spaces. I discovered that the Women’s Initiative is a blossoming group with spo

1 year ago

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