Sticky F.A.Q.

Community Guidelines

  • 23 December 2021
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  • Anonymous
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Welcome to the Mark43 Guardian Hub!

 

This is a place for people from all over the world to share knowledge, receive support, and curate an amazing Mark43 experience. We are committed to creating the safest community space possible and will always strive to improve these practices,  including regularly reviewing and updating the Community Guidelines.

 We’ve designed this community to be a place where you can:

  • Access resources and Mark43 best practices regardless of your geographical location

  • Interact with public safety professionals from around the world

  • Learn from industry thought leaders

  • Get feedback and support from others navigating this virtual space

  • Attend relevant live events to expand your skills

  • And more.

Many sections of this community are private to Mark43 customers. All users are welcome to enjoy sections open to the public.

 

Community Guidelines

 

Be kind and inclusive.

This community is a place for everyone to share openly and respectfully. People should feel comfortable asking questions and sharing ideas freely. Trolling, bullying, name-calling, hate speech, and abuse of any type will not be tolerated and may result in removal from the community.

 

Engage and support each other.

Being a community member is about sharing ideas and connecting with people from all over the world. This works best when everyone participates and adds their voice to the conversation. Contribute as often as possible.

 

When providing feedback, be clear and concise while also being open to receiving feedback in kind. We encourage the participation of community members in helping one another and being the recipient of assistance. Please be considerate in your responses and be mindful of your tone, especially if there is confusion around a posting. Strive to make everyone feel comfortable in the conversation. 

 

It’s Best to Do the Work Upfront

Do a quick search before posting.

We get multiple posts in the community each day, so there is a good chance another member has asked a similar question. Doing a keyword search to find existing posts or knowledge base articles helps prevent duplicate posts and makes finding answers simple.

Is this the best forum for my question?

Are you on the right topic? Posting your question or idea under a relevant topic will ensure the right people see it. You can find topics of discussion by visiting the community portal home page.

Are all relevant details included?

When making a post, make sure to provide as much detail as possible. Screenshots, use cases, repeatable steps, and descriptive posts  have the best outcomes. 

 

Respect Privacy

 

Do not post any confidential information about yourself, your organization, or others. Do not post or link to confidential information of Mark43, its partners, affiliates, or vendors, or any third party. Do not solicit community members for any commercial purpose. Do not solicit community members to interact with you outside of the Guardian Hub to receive support as this should be conducted on the hub itself. 

 

No Soliciting or Spamming

 

Frequent posts or private messages about unrelated content to drive traffic to a particular website or product will not be permitted. Always strive to be intentional with what you post and keep posts focused on the topic of public safety.

 

Reporting Procedures 

 

If you feel uncomfortable or think there may be a potential violation of the Community Guidelines, please report it immediately to the Mark43 Community Team. All reporters have the right to remain anonymous:

 

To report a suspected violation, please email community@mark43.com

 

We welcome user input into the Community Guidelines and the Guardian Hub, and you can share your ideas with us by contacting us through the Mark43 Guardian Hub Feedback Survey.


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